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岗位描述 Job Description职位 Position:Customer Service.
版次/日期Rev. Nr. /Date:02 -6/1/2015页数Pages:1 of 1










工作部门 Working Dept.:SALES (= S)直接上司 Report to:Sales and Business Development Director
资格要求
Qualification Required
教育程度 Education:College education above, major in Logistics, trading or similar
相关经验
Professional Experience
1.大专以上学历 college degree above
2.1到2年的客户服务相关职位经验 1-2 years related experience in customer service
3.英语书写流利,可以进行日常英语口语沟通 fluent written English, be able to have oral communication in English
4.能独立自主完成工作并能积极主动解决相关问题 finish work independently, be responsible and proactive in solving problems

外语水平 Language required:Fluent English in reading, writing, very good oral English is a must
年龄要求 Age range:
其他技能 Other skills:Good at MS OFFICE (Word, Excel,PowerPoint)
主要任务 Key Tasks:

1.负责每日订单输入及订单跟踪 key in orders into system and track the status of the order
2.与销售及物流沟通达成客户需求,积极主动解决相关问题Discuss with logistics and sales department in case some customer requirements cannot be reached, and proactively solve the problem
3.负责订单维护、接受并处理客户投诉;Maintain orders, receive customer complaints and forward into internal departments.
4.维护日常和客户关系,和客户保持良好沟通 Contacting customers to keep the good relationship, together with related sales people.
5.可以独立负责客户Be able to take in charge designated customers, also global customers, after internal training period
6. Monthly customer report overview. 
7. Work out on-time delivery analysis. 
8. Follow-up forecast volume.


岗位描述 Job Description职位 Position:Technical sales Engineer
版次/日期Rev. Nr./Date:02 - 3/16/2016页数Pages:1 of 1









工作部门 Working Dept.:SALES (= S)直接上司 Report to:Sales and Business Development Director
资格要求
Qualification Required
教育程度 Education:At least with a Technical/Mechanical Bachelor Degree, with diecasting knowledge will be a plus
相关经验
Professional Experience
1. At least 3 years working experience in marketing or sales, have a good knowledge of casting industry is a very important plus 
2. Very Good communication and negotiation skills 
3. Very Good time management and self organized


外语水平 Language required:Fluent English in reading, writing, oral English is a must
年龄要求 Age range:
其他技能 Other skills:Good at MS OFFICE (especially in Word, Excel and PowerPoint)
主要任务 Key Tasks:
1. Competitor and market analysis, to define the customer targets according to different industries (Automotive, Home appliances,......). 
2. Responsible for quotation under support of engineering and purchasing department. 
3. Regular contact with assigned customers to find out and follow up current project, new and potential opportunities/projects. 
4. Prepare regular monthly report on customer status, volumes, opportunities, new business. 
5. Interface with customers and internal departments for any important affairs. 
6. Directly involved in assigned customers and responsible for customer negotiation. 
7. Monthly forecast and reforecast analysis for sales volumes. 
8. Follow-up commercial and contratual negotiations with customer.
9. Project traking and monitoring. 10. Willingness to travel. 11. Experience in Trouble shoting, customer complains.12 Experience with global business



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